Privacy Policy

Effective date: 4 August 2026

This Privacy Policy explains how XTribe handles personal data when you use the website, book or attend an experience, create an account, participate in the professional community, contact support or receive communications. “XTribe”, “we”, “us” and “our” refer to the organisation operating the XTribe platform and experiences.

1. Scope

This policy applies to the public website, customer accounts, bookings, ticketing, event operations, business profiles, questions and answers, approved messages, ratings, newsletters, privacy preferences and support interactions.

A venue, payment provider, transport operator, hotel or other provider may publish a separate notice for its own processing.

2. Information we collect

• Account information: name, email, mobile number, credentials, verification and account status.
• Business-profile information: photograph, company logo, professional headline, company, city, services, experience and interests.
• Booking information: event, ticket, order, payment status, attendee details, QR check-in and attendance.
• Community information: questions, answers, helpful votes, reports, message requests, approved conversations and ratings.
• Support information: contact requests, references, correspondence, attachments and resolution history.
• Technical information: session identifiers, device and browser details, protected IP records, login attempts, audit and error logs.
• Communication choices: newsletter consent, unsubscribe records, marketing preferences and optional analytics, attribution and personalisation choices.

3. Public, member-only and private information

Published questions and answers may be read without login. The signed-out presentation is designed not to expose the contributing member’s profile identity.

Eligible signed-in members may see business-profile information, community activity and approved ratings.

Private email, mobile number and full office address are not displayed through member profiles. A direct conversation begins only after the recipient approves a request.

4. Why we use information

• Create and secure accounts and verify access.
• Process bookings, payments, tickets, check-in, cancellations and refunds.
• Operate events, venues, travel, safety and customer support.
• Publish and moderate profiles, questions, answers, messages and ratings.
• Send transactional communications and permitted marketing.
• Prevent fraud, spam, harassment, unauthorised access and other misuse.
• Maintain financial, security, audit, dispute and legal records.
• Improve performance, accessibility and service quality.

5. Consent and privacy choices

We seek consent where required, including for optional analytics, advertising attribution, personalisation and promotional communications. Necessary processing may continue where required to provide a requested service, maintain records, protect the platform or comply with law.

Optional website choices can be changed through Privacy Preferences. Marketing can be stopped using the unsubscribe method in the message.

6. Sharing and service providers

We may share the minimum information reasonably needed with payment, hosting, communications, analytics, security, support, venue, travel, hotel or professional service providers.

Information may also be disclosed when required by law, to protect people or the platform, investigate misuse, resolve disputes or complete a genuine organisational restructuring subject to appropriate safeguards.

XTribe does not sell personal data to advertisers.

7. Payment information

Payment providers may collect full card, UPI or banking credentials under their own terms. XTribe generally receives the transaction reference, amount, status and limited metadata needed to reconcile the booking.

8. Cookies and similar technologies

Necessary technologies support login, security, bookings and consent records. Optional analytics, advertising attribution and personalisation are controlled through the website choices. See the Cookie Policy.

9. Retention

Information is retained only as long as reasonably needed for the purpose collected, an active account or community relationship, event and support operations, legal and financial records, security, dispute resolution and enforcement.

When no longer required, information may be deleted, anonymised or restricted in an archive where a lawful record-keeping need remains.

10. Security

We use organisational and technical controls intended to protect information, including role-based access, protected credentials, session controls, logging, moderation, backup and restricted media delivery. No internet service can guarantee absolute security.

11. Rights and requests

• Ask what personal data XTribe holds, subject to applicable law and identity verification.
• Request correction of inaccurate or incomplete information.
• Request deletion where the information is no longer required and no lawful retention reason applies.
• Withdraw optional consent or change communication preferences.
• Close an account, subject to records that must be retained.
• Raise and escalate a grievance under the Grievance Redressal Policy.

12. Children and eligibility

XTribe is designed for adult business owners, founders and professionals. A person who is not legally competent to enter the relevant transaction should not independently create an account, book an event or use the member community.

13. Processing locations

Some providers may process information outside your state or outside India. Where applicable, we take reasonable steps to select arrangements that protect information consistently with applicable requirements.

14. Changes

This policy may change when services, providers, laws or operational practices change. The latest version and effective date will appear on this page.

15. Contact and privacy grievances

Submit access, correction, deletion, consent, security or privacy questions through the Contact page. Keep the generated support reference for follow-up.